Return policy

DR JOYS LLP | https://dr-joys.com/ | March 19, 2026

This Return Policy governs the procedure for returning and exchanging products purchased through the website https://dr-joys.com/. DR JOYS LLP is committed to providing high-quality customer service and ensuring compliance with consumer rights in accordance with the legislation of the Republic of Kazakhstan.

1. General Return Conditions

1.1. The Buyer has the right to return Goods of proper quality within 14 (fourteen) calendar days from the date of receipt, provided that the Goods have not been used and their original appearance, consumer properties, seals, and manufacturer's labels have been preserved.

1.2. Goods of improper quality may be returned within the warranty period or shelf life. If no such period has been established, the Goods may be returned within 2 (two) years from the date of receipt.

1.3. To initiate a return, the Buyer must contact us using the contact details provided in Section 6 of this Policy.

2. Conditions for Returning Goods of Proper Quality

Goods of proper quality may be returned provided that all of the following conditions are met:

  • The Goods have not been used;

  • The original appearance, packaging, labels, and tags have been preserved;

  • Proof of purchase is provided (receipt, payment confirmation, or order screenshot);

  • No more than 14 (fourteen) calendar days have passed since the Buyer received the Goods.

3. Goods Not Eligible for Return

In accordance with the Law of the Republic of Kazakhstan "On Consumer Protection," the following Goods are not eligible for return:

  • Goods of proper quality included in the list of non-food products that are not subject to exchange or return;

  • Goods that have been used;

  • Goods with damaged packaging or missing labels/tags, where their preservation is a condition for return;

  • Digital goods and services after activation or after the service has been provided.

4. Return Procedure

4.1. The Buyer must submit a return request by email to drjoysoriginal@gmail.com or through the feedback form available on the website.

4.2. The return request must include:

  • Order number;

  • Product name;

  • Reason for the return;

  • Contact information.

4.3. The Company will review the request within 3 (three) business days and notify the Buyer of its decision.

4.4. Shipping costs for returning Goods of proper quality shall be borne by the Buyer. If Goods of improper quality are returned, the shipping costs shall be borne by the Seller.

5. Refund Procedure

5.1. Once the return has been approved, the refund will be made using the same payment method that was used for the original purchase within 10 (ten) banking days.

5.2. If payment was made in cash, the refund shall be transferred to the Buyer's bank account using the banking details provided by the Buyer.

5.3. Shipping charges are non-refundable when returning Goods of proper quality.

6. Contact Information

For all return-related inquiries, please contact:

Company: DR JOYS LLP

Email: drjoysoriginal@gmail.com

Website: https://dr-joys.com/

Registered Address: Premises 5, Building 13, A. Baraev Street, Baikonyr District, Astana, Republic of Kazakhstan

We value every customer and are committed to resolving any issue as quickly as possible.

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